empire carpet installation

empire carpet installation::They sent a man to my house who took my order and told me my carpets would be installed the next day.
The next day, i was home alone with my newborn and my thirteen month old when three men showed up at my front door an hour later than promised.
None of the workers identified themselves as empire employees, but then again, not a single one of them could speak intelligible english.
I found the person who could speak the best english and showed him the basement where the carpets were to be installed and told him that it would be best to go through the back door.
Needless to say, he could not understand me and the workers began to unload the carpet and tools through my front door, through my kitchen and down the basement stairs.
In the process of getting set up, the workers who were going back and forth through my kitchen somehow snapped off a piece of my countertop.
Not only did they install the wrong color carpet, but there were lumps in the carpet because they failed to remove staples that were left in the floor from the previous carpet.
Because i was home alone with the two kids, i decided not to discuss it with the installers and instead decided to call the 800 number once they left.
It took about a half an hour for the guy to get my credit card authorized.
By that time, i just wanted these people out of my house.
I called the 800 number and explained to customer service what had happened.
They sent a representative out to my house the next day and he assured me that this was unacceptable and it would be taken care of.
This was in january.
It is now the end of june and still no reimbursement.
I cannot get the broken piece of countertop fixed, three different companies assured me that i will need an entirely new countertop.
Not to mention the fact that my motherinlaw already moved in the basement and it would be such a hassle to move all of her stuff to have another carpet installed.
I have explained to him and to empire that i did not hire him to install my carpets, empire hired him.
I just want it fixed.
I had planned on putting my house on the market this summer, but cannot until my kitchen counter is fixed.
They sent second rate employees to do the job incorrectly, damaged my home and refuse to pay for the mistakes that were made.
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Markka Hurley Heuthen blog

воскресенье, 2 октября 2011 г.