empire carpet installation

empire carpet installation::Nor will i ever recommend them to anyone unless my goal is to make an enemy.
We used empire several years ago to carpet 1200sq ft.
They came, provided the quote and booked us the next day.
Installers came, installed and did a great job.
We decided to use them again for our master bedroom.
The salesman came and measured.
Suspicious yes, but still having the first good experience in my head i proceed to select a carpet and make an installation time 2 days later.
After the salesman left i notice his math was wrong on the bill and he had to return at 10:00pm to fix the invoice.
So i took the day off from work, got up early and proceeded to move all our bedroom furniture out into the living room.
As all of you experienced, this task is not only a pain in the neck but time consuming when trying to do it alone.
At 10:00am i called empire to ascertain an approximate arrival time.
I was put on hold and when the cs rep came back on he assured me the installers would be at my house by noon.
Noon comes and goes.
Now i pressed her on this as i needed to take my 3 year old daughter to a birthday party at 2:00.
I called all day saturday with each cs rep giving me a different story as to when the installers would show up.
At 3:00 i called again.
This time using language consisting of many 4 letter words.
At 6:00 the installers showed up.
Walked in and proceeded to tell us how tired they were.
They assured me they would.
They brought the carpet in and proceeded to install.
We were instructed by the salesman and a cs agent that the carpet was made by mohawk.
Huge mistake on my part.
Once the installation was completed they quickly left.
Having a 3 year old and a 1 year keeping us busy our inspection of the carpet had to wait until after bed time.
After inspection it was obvious why they left so quickly.
The seam going across my room was horrendous.
The next day my wife stepped on a nail coming through.
I blind installer with one arm could have done better than these idiots.
Not only was the carpet installed poorly they damaged 2 walls in our bedroom.
We called the very next day and got a plethora of apologies.
After 2 hours of phone calls my wife finally was connected to a ny representative who agreed to replace the carpet the next saturday.
If they do show up you can bet i will be watching every move they make to ensure they complete the job correctly so that i can be done with empire today.
Do not use empire today for anything.
From: date: wednesday, 08feb06 15:18:11 cst business: consumer: i am glad that you shared this.
I just got a quote from empire and the math didnt seem right to me.
I didnt say anything to the salesman because i intended on comparing it to the measurements that im going to get tomorrow from luna.
I am very suspecious though because in addition he would not let me keep a copy of his estimate telling me that i could only get a copy if we wrote up the contract.
From: date: tuesday, 28jun11 14:46:26 cdt business: consumer:
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Markka Hurley Heuthen blog

воскресенье, 2 октября 2011 г.